For more than 122 years, Chesapeake Bank has been putting community (and its customers) first. And not in the usual way – we’re talking about going above and beyond.
That’s because Chesapeake Bank believes in going Beyond Banking. Whether at a branch or over the phone, Chesapeake Bank customers are treated like the neighbors they are — read: always talking to a real person who can help with all their banking needs.
Exemplifying this is a story of a customer who was urged by her daughter to visit a branch due to unusual activity on her online banking account. The transaction in question looked as though it was a test by a hacker to see if they could act on the account.
How did Chesapeake Bank save her from fraud? Keep reading to find out — and to see four more ways Chesapeake Bank goes Beyond Banking.
After looking at her information in online banking, they learned the hackers were able to change both her password + her login ID. Chesapeake Bank was able to walk her through the process of resetting both her password and login ID and send her home safely. Chesapeake Bank even went out to the customer’s home to make sure her personal computer wasn’t compromised.
Here are four more ways Chesapeake Bank goes Beyond Banking:
- Educational scholarships managed by Chesapeake’s Wealth Management division are offered via The Conley Foundation.
- They served 121 organizations with 4,710 hours, between 92 volunteers in 2021.
- They assist small businesses + customers in their time of need.
- Earlier this year, Chesapeake Bank launched a ThankU Checking account to serve local heroes (read: emergency responders, teachers + health care professionals).*
